Texting Hub Tabs - Video Guide
All Conversations
- Displays every text thread in the system, regardless of which user sent messages.
- Use this for a full-system view.
My Conversations
- Displays only conversations where the selected user has personally sent a message.
- If no messages have been sent by that user, this tab will be empty.=
Open
Displays conversations where the customer (or potential customer) was the last to send a message and no human response has been sent.
Key points:
- Automated reminders, confirmations, or notifications do not count as a human response.
- Even if automatic messages appear after the customer’s text, the thread may still show as Open.
- This is the primary operational queue and should be monitored consistently.
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