ServiceMinder Texting Hub Overview

Texting Hub Tabs - Video Guide

All Conversations

• Displays every text thread in the system, regardless of which user sent messages.
• Use this for a full-system view.
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My Conversations

• Displays only conversations where the selected user has personally sent a message.
• If no messages have been sent by that user, this tab will be empty.=

Open

Displays conversations where the customer (or potential customer) was the last to send a message and no human response has been sent.

Key points:

• Automated reminders, confirmations, or notifications do not count as a human response.
• Even if automatic messages appear after the customer’s text, the thread may still show as Open.
• This is the primary operational queue and should be monitored consistently.