1. Click on Control Panel
Open Control Panel to start adding the service agent’s virtual meeting URL. 
2. Click on Service Agents
Go to Service Agents to locate the agent record you need to update. 
3. Click on Edit
Click Edit on the service agent to modify their settings. 
4. Click on Virtual Meeting Url
Select the Virtual Meeting URL field, then paste the meeting link into it. 
5. Click on Save
Click Save to store the updated virtual meeting URL. 
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